*About us*
Big Horn Resort is a small business in Billings, MT.
We are agile and professional.
Our work environment includes:
* Modern office setting
* Food provided
We are seeking a friendly and professional Front Desk Agent to join our team.
As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all.
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties-
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, changes, and cancellations
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with professionalism and empathy
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
Qualifications-
- Previous customer service experience is preferred
- Bilingual skills (English/Spanish) are a plus
- Knowledge of hotel front desk operations and phone systems is beneficial
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Flexibility to work various shifts, including evenings, weekends, and holidays
If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, we invite you to apply for the position of Front Desk Agent.
Join our team today!
Job Type: Full-time
Pay: Up to $14.
00 per hour
Expected hours: 30 – 40 per week
Benefits:
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Morning shift
Work setting:
* In-person
Experience:
* Hotel: 1 year (Preferred)
* Front desk: 1 year (Preferred)
Shift availability:
* Day Shift (Required)
* Night Shift (Required)
* Overnight Shift (Preferred)
Ability to Commute:
* Billings, MT 59102 (Required)
Work Location: In person
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