ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Provide Distinguished Hospitality that aligns with the pillars our mission statement.
* Operate reservation, property management and credit card systems, following all safety and security procedures.
* Maintain accurate cash sheet.
Responsible for cash drawer balancing.
* Operate phone system and disperse calls as required by your shift.
Take guest messages and faxes with accuracy, always noting the date and time of message.
* Know emergency procedures and how to respond.
* Never say a guest’s room number or personal information out loud.
* Be knowledgeable of hotel promotions.
* Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
* Complete daily reports, audits correspondences etc.
as required by your shift.
* Keep lobby and office area clean at all times,
* Set wake-up calls as dictated by your shift.
* Lock and secure area if leaving the front desk.
* Create incident reports for guest injuries / issues when required.
* Ensure all calls are answered timely and in a “scripted” manner.
* Take and record reservations with accuracy.
Confirm as requested.
* Resolve guest complaints to exceed expectations.
* Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
* Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
* Performs any other duties as requested by supervisor.
Job Types: Full-time, Part-time
Pay: $13.
50 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible schedule
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Night shift
* On call
* Overtime
Work setting:
* In-person
People with a criminal record are encouraged to apply
Education:
* High school or equivalent (Preferred)
Experience:
* Hotel experience: 1 year (Preferred)
Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)
* Overnight Shift (Preferred)
Work Location: In person
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