Hotel Front Desk Clerk

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check guests in and out of the hotel, ensuring all necessary information is obtained and recorded accurately - Answer phone calls and respond to guest inquiries, providing excellent customer service - Assist guests with any requests or issues they may have during their stay - Handle cash and credit card transactions accurately and efficiently - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as required Skills: - Strong hospitality skills with a focus on providing exceptional guest service - Excellent phone etiquette and communication skills - Multilingual abilities are a plus, especially if fluent in languages commonly spoken by hotel guests - Knowledge of hospitality management systems and front desk operations - Ability to handle guest relations with professionalism and tact - Strong customer service skills, including problem-solving and conflict resolution abilities - Bilingual proficiency is preferred to effectively communicate with a diverse range of guests - Familiarity with guest services procedures, including check-in/check-out processes and room reservations - Attention to detail and ability to multitask in a fast-paced environment Note: This job description is intended to provide a general overview of the position.
Duties, responsibilities, and requirements may be subject to change based on the needs of the hotel.
Job Types: Full-time, Part-time Pay: $16.
00 - $17.
00 per hour Benefits: * Employee discount Schedule: * 8 hour shift Work Location: In person