Customer and Internal Support Representative

Customer and Internal Support Representative Job Overview: As a Customer and Internal Support Representative, you will communicate with both customers and employees across the City Brew organization to answer questions, provide information, and aid in troubleshooting.
You are responsible for managing and responding to customer and internal inquiries promptly until resolution.
As a vital part of our support team, you will work collaboratively with various departments within the company and report on trends in your areas of responsibility.
Responsibilities and Duties: Respond to and manage customer inquiries across multiple channels, including but not limited to the City Brew Website Contact Us page and Internal Help Desk Answer incoming phone calls Respond to and manage internal help desk inquiries Troubleshoot problems and see them through to resolution Escalate unresolved issues to the appropriate internal teams Report on trends in areas of accountability Various maintenance and administrative tasks Requirements: Positive attitude Excellent communication and organizational skills Proven customer service/support experience Problem-solving skills Technical aptitude This is a PT position, 15-20 hours a week, Monday-Friday.
Customer Service experience is preferred