Customer Service Representative

Job Description: Provides receptionist and clerical support in preparing, coordinating and compiling patient records, answering phones, and scheduling appointments.
Schedule - Monday-Friday, 8 AM - 5 PM As a Customer Service Representative, you need to know how to: Coordinate day-to-day Guest Service activities including all guest services provided in the Fortin Lobby.
Assist patients/guests/families and staff with guest services including, but not limited to: directions, information, escorts, etc.
throughout the campus.
Coordinate the cheer card program, meeting room scheduling, fleet vehicle scheduling, canine visitation, notary services and movie ticket, stamp, massage and gift certificate sales Follow up on all concerns and/or complaints with appropriate staff to ensure quick resolution to any problems that may occur Minimum Qualifications High School Diploma or equivalent is required.
At least one (1) year of customer services or guest relations experience is preferred.
Preferred qualifications 1 Year of durable medical experience 1 year of experience using computers 1 year of experience working with medical insurance 1 year of experience working with medical claims and working in a physicians office.
Physical Requirements: Interact with others by effectively communicating, both orally and in writing.
Operate computers and other office equipment requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
Anticipated job posting close date: 12/08/2023 Location: St Vincent Hospital Work City: Billings Work State: Montana Scheduled Weekly Hours: 40 The hourly range for this position is listed below.
Actual hourly rate dependent upon experience.
$16.
24 - $21.
92 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers ; and our commitment to diversity, equity, and inclusion .
Intermountain Health is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.