Position General Responsibilities:
As a contact center specialist, this position is important to the overall customer service and operations for the entire Stockman Bank system.
It requires exemplary customer service skills and sufficient product and program knowledge to assist bank customers and other Stockman Bank employees with online banking, debit cards, bill pay, Zelle transfers and other various functions, via phone, chat, and email.
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed.
Other responsibilities may be required as requested by management.
MINIMUM QUALIFICATIONS
Demonstrated ability to provide high quality customer service
Strong written and verbal communication skills
Good organizational skills
Concentrated attention to detail
Ability to multi-task
Ability to effectively learn computer programs necessary to perform day to day tasks
Microsoft Office experience (Word, Excel, Outlook)
Ability to learn to operate common office equipment such as copy machine and phone system
Typing skills averaging 30 wpm
High School diploma or equivalency
Ability to work in a scheduled/structured environment.
Preferred experience:
Previous banking experience
1-2 years customer service experience
Previous experience using ITI Software Programs
Dimension of Job:
Once trained, duties will include navigation of multiple computer programs and extensive telephone/email contact and troubleshooting with external customers and other Stockman Bank employees.
Having the ability to multi-task in various computer programs at one time will be beneficial in this fast-paced environment.
Conduct should enhance the professional, community focused image of, and overall efforts of the bank.
For full description, which includes physical mental demands please see attachment.
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