Basic Function
This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating.
Reviewing lease agreements is also occasionally required.
Reporting
Reports directly to the General Manager (or Sales Manager with GM direction)
Primary Responsibilities
The Acquisition and Maintenance of Customers
Verify correct product and accessories for delivery or return
Ensure that all merchandise is clean and in operating condition prior to delivery
Review necessary information sheets
Load, secure and protect product in delivery vehicle
Offload, install and demonstrate merchandise
Ensure that delivery schedule is followed
Deliver merchandise to customers’ homes and businesses-without additional damage
Assist with merchandise returns-load and service product in vehicle
Perform routine service calls and product exchanges
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Maintaining the store’s warehouse in a neat and orderly manner
Assist in maintaining the showroom floor as per company guidelines
Safely operate delivery vehicle
Document all vehicle movement on daily route sheets
Conduct daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met
Confirm customer identification, collect money and obtain customers’ signature on lease agreements
Assist in field marketing programs as requested by store management
Deliver prescribed company advertisements/flyers when in field (5 up 5 down)
Other tasks as assigned by management
Position requires
Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.
Neatly groomed appearance.
Good communication skills.
Strong technical skills or working knowledge of electronic products.
Good driving skills
Licensure and Background requirements
Satisfactory MVR (driving record), D.
O.
T.
physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy
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