Director of Operations & General Manager

*Director of Operations & General Manager* The Director of Operations & General Manager (GM) is expected to improve efficiency, increase capacities and grow profits while managing the overall operations of a company or division.
General manager’s duties include managing staff & culture, overseeing the budgets and financial performance, employing manufacturing strategies, and many other facets of overseeing the business operations for growth.
Objectives of this role: * Collaborate with senior executives in the development of performance goals, strategies and long-term operational plans.
* Set strategic goals for operational efficiency and increased productivity.
* Analyze current operational processes and performance, recommending and implementing solutions and process improvements where necessary.
* Maximize efficiency and productivity through extensive process analysis, interdepartmental collaboration and process improvement.
* Work with executive leadership in the development of financial and budgetary plans.
* Assure all operations perform together to maximize customer satisfaction and retention.
* Create a company culture consistent with corporate values, owners’ expectations and current practices.
*DUTIES & RESPONSIBILITIES* * Oversee, plan, monitor and manage the day-to-day running of business to ensure smooth, industry leading performance.
Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
* Manage procurement processes and coordinate material and resources allocation.
Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
* Evaluate and improve operations to achieve financial performance goals.
Manage, maintain budgets and optimize expenses while keeping track of the company’s revenue margins and conducting budget reviews to maximize profits.
* Work closely with Human Resources and management to lead the team with integrity and to establish and maintain a trusting and productive environment.
* Oversee customer support processes and organize them to enhance customer satisfaction.
* Oversee and manage company EHS programs and ensure staff follow health and safety regulations.
* Ensure that the company runs with legality and conformity to established regulations.
Ensure adherence to the company’s policies and standards and conformance and adherence to all applicable laws and regulations.
* Provide solutions to issues (e.
g.
profit decline, employee conflicts, loss of business to competitors).
* Practice “hands-on” floor-based management style and practices.
* Liaise with executive team to make decisions for operational activities and set strategic goals for growth and financial performance.
Prepare regular operational, financial and performance reports to be provided monthly, quarterly and annually to the executive team.
* Manage and collaborate to improve policies and processes.
Devise strategies for ensuring the growth of programs enterprise-wide and implement process improvements to maximize output and minimize costs.
*CORE CONPENTENCIES* * Must thoroughly understand the company’s operations, be skilled at managing and leading employees, and make sound decisions for the company.
* Problem-solving abilities * Keen strategic thinking and planning * Understanding and experience with budget management and financial monitoring * Excellent leadership skills, including goal setting, motivating, training and mentorship.
Manager with practical “Gemba” experience and values.
* Exceptional interpersonal and communication skills, including writing, speaking and active listening.
* Effective conflict resolution and problem-solving skills.
* God organization and time management * Comfortable in a fast-paced or high-pressure environment * In-depth knowledge of their industry * Strategy implementations skills * Ten or more years of proven leadership role in a field related to our industry *QUALIFICATIONS & EDUCATION REQUIREMENTS* * Masterful organizational, communication, and leadership skills, backed by previous professional success.
* Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management.
* Proven ability to plan and manage operational processes for maximum efficiency and productivity.
* Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands.
* Strong working knowledge of industry regulations and legal guidelines.
* Working knowledge of data analysis and performance/operation metrics.
* Familiarity with MS Office and various business software (e.
g.
ERP, CRM).
Manufacturing management using ERP systems to control operations (industrial or equipment manufacturing preferred).
* In-depth knowledge of diverse business functions and principles (e.
g.
supply chain, finance, customer service etc.
).
* A college or graduate degree in operations management or equivalent proven, successful experience.
Salary dependent on experience.
Job Type: Full-time Pay: $125,000.
00 - $150,000.
00 per year Benefits: * Dental insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Retirement plan * Vision insurance Schedule: * Day shift * Monday to Friday Work Location: In person